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Terms of Service & Policies

 

By signing up for our services, you agree to the following Terms of Service. Please read them carefully, as they govern your use of our platform.

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1. Subscription & Payment Policy

  • Your subscription rate is locked in and will not increase as long as your membership remains active.

  • Subscriptions automatically renew unless canceled before the next billing cycle.

  • Payments are non-refundable, including the one-time onboarding fee and any monthly or annual subscription payments.

  • You are responsible for keeping your payment details up to date to prevent service interruptions.

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2. Cancellation & Refund Policy

  • You may cancel your membership at any time through your account under “Manage Subscriptions.”

  • No refunds will be issued for the onboarding fee or unused time in a billing cycle.

  • After cancellation, you will retain access until the end of your billing period, after which:

    • All content, images, videos, and collections in the Content Manager & Scheduling App will be permanently deleted.

    • Any scheduled posts set for publication after your membership ends will not be posted.

    • All analytics, insights, and historical data will be lost.

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3. Content Management & Storage Policy

  • Users can create up to 100 content collections with unlimited downloads per collection.

  • The platform is not responsible for lost, corrupted, or deleted data—users should maintain their own backups.

  • Users must own the rights to all uploaded content and comply with copyright laws.

  • We reserve the right to remove any content that is illegal, infringing, or inappropriate.

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4. AI Chat & Caption Writing Policy

  • Users receive training on their custom AI Caption Assistant.

  • One free revision to the custom AI Chat is available within 30 days of starting membership; additional revisions require a fee.

  • AI-generated captions are provided as a tool—users must review all content before publishing.

  • The platform is not responsible for captions flagged, removed, or penalized by social media platforms.

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5. Support Policy

  • Standard technical support is included, with responses within X business days.

  • Additional priority support is available for an extra fee.

  • Our Scheduling App is hosted on Metricool, and Metricool’s support is available for platform-specific issues.

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6. Acceptable Use Policy

By using our platform, you agree not to:

  • Upload, store, or share illegal, offensive, or copyrighted content without authorization.

  • Use automated bots, spam accounts, or fraudulent tactics to manipulate the system.

  • Attempt to hack, disrupt, or abuse platform functionality.

  • Violate third-party terms (e.g., social media platform guidelines).

  • We reserve the right to suspend or terminate accounts that violate these terms.

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7. Privacy & Data Security Policy

  • We take privacy and data security seriously—your data is never sold to third parties.

  • We may collect usage data to enhance our services but do not access private content without permission.

  • Users are responsible for keeping their login credentials secure to prevent unauthorized access.

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8. Modifications, Pricing & Policy Updates

  • We reserve the right to modify, update, or discontinue any part of our platform, including features, pricing, and support services, at any time with prior notice.

  • Subscription rates are locked in for active members and will not increase as long as the membership remains active.

  • We may update these Terms of Service & Policies as needed. Any changes will be posted on our website, and continued use of our services after updates constitutes acceptance of the new terms.

  • Major updates will be communicated via email or in-platform notifications whenever possible.

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9. Limitation of Liability & No Indemnity

  • Our platform is provided "as-is" with no guarantees of uninterrupted service.

  • We are not liable for any data loss, missed posts, or third-party actions (e.g., social media bans or algorithm changes).

  • Users agree to hold us harmless from any claims, damages, or losses resulting from their use of the platform.

  • We are not responsible for technical failures, third-party service interruptions, or data breaches beyond our control.

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10. Acknowledgment & Agreement

  • By signing up and beginning your membership with [Your Business Name], you acknowledge that you have read, understood, and agree to be bound by these Terms of Service & Policies. Your continued use of our platform constitutes acceptance of any future updates to these terms.

  • Last Updated: 02/06/2025

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