TERMS OF SERVICE & POLICIES | Simplify Your Socials

Terms and Conditions of Service & Policies

By signing up for our services, you agree to the following Terms of Service. Please read them carefully, as they govern your use of our platform & our social media services.

Done For You Socials

1. ONBOARDING & START-UP TIMELINE

During your onboarding call, we will connect all of your social media platforms so we can seamlessly manage and post to each one. This is a one-time setup, and at no point will Simplify Your Socials have direct access to your social media accounts, personal passwords, or private information.

To keep your account active and ensure a smooth start, we require that:

1. Your onboarding call is scheduled and completed within 30 days of signing up.
2. All required content is submitted within 30 days following your onboarding call.

If either of these steps is not completed within the 30-day window, your account will be closed, and you will be welcome to rejoin by paying a new onboarding fee and enrolling at the current service rate.

2. SOCIAL MEDIA EXPECTATIONS AND LIMITATIONS

Our Basic Social Media Plan is focused on consistency, visibility, and brand maintenance. It is designed to keep your business active, professional, and continually building trust with your audience. Ongoing maintenance plays a vital role in sustaining a strong business presence by providing consistency, reinforcing brand credibility, and ensuring potential clients see fresh, relevant content when they visit your social media.

This plan is not intended to serve as a marketing or lead generation strategy. While inquiries or leads can happen as a result of our basic social media service, they should be viewed as a bonus rather than an expected outcome. Social media algorithms, audience behavior, and industry trends are all factors outside of our control, and our basic social media service on its own should not be relied on as a consistent source of new business.

3. PLATFORM MANAGEMENT & CONTENT DISTRIBUTION

The Signature Package includes single-images posted to six (6) platforms: Instagram, Facebook, Pinterest, Google Business, Threads, and LinkedIn. The Signature Plus and Premium Packages include all platforms included in the Signature Package plus TikTok and YouTube shorts. Clients are always free to post any additional content on their own beyond the scheduled posts we manage.

4. CONTENT SUBMISSION

The Client is responsible for uploading all content (image collections) to be posted via our content management system. It is crucial for success that we have adequate quality content to post sufficiently. It is the client's responsibility to add fresh content continually. The client will be notified if more content is needed. If we lack adequate content when it comes time to create posts, we will be forced to use what we have available, which may result in duplicating content or posting content that is not of the highest quality. Simplify Your Socials will not be held responsible for delays or content quality issues resulting from lack of or improperly submitted content.

If no new content is available at the time of scheduled post creation, we will reuse posts that have already been featured. Please note that we prioritize quality over variety. If we determine that certain images do not represent your brand well, we will choose to repost rather than use suboptimal images.

The client is responsible for deleting any content collections they no longer wish us to post from. If a collection is not deleted by the client, it will remain in our rotation and we will continue to post from it.

5. CONTENT ACCESS & USABILITY

Clients are responsible for ensuring that all content, including galleries, is accessible and properly shared with Simplify Your Socials. This includes providing the correct email, password or download pin for any required logins or ensuring that files shared through private galleries shared by photographers is accessible.

All content shared via Google Drive or Google Photos MUST be set to "Anyone with the link can view." Our streamlined process and low-cost service are designed to efficiently manage multiple clients, and we rely heavily on client responsibility to ensure we have everything we need to create your postings. If you have any questions about how to provide content or share galleries, detailed instructions will be provided during onboarding, or you can review the provided videos at the bottom of your dashboard.

6. CONTENT PLANNING

Posts are planned one month in advance. Simplify Your Socials will check in with the client one week before the posts are to be created to see if there are any important updates or priority content they'd like to include. If no specific instructions are given, we’ll use our discretion to create dynamic, aesthetically pleasing posts using the content provided.

For Premium package clients receiving custom-created content such as graphics, reels, carousels, captions, or promotional materials, Simplify Your Socials will check in approximately one week prior to content creation to ask if there are any specific promotions, announcements, events, launches, offers, or topics the client would like highlighted.

Clients are encouraged to provide any relevant details, inspiration, references, photos, videos, or requests within a timely manner so content can be created accordingly.

If no response or direction is received by the requested timeframe, Simplify Your Socials reserves the right to create content at its discretion using the client’s established brand messaging, prior content, business goals, industry standards, and previously provided brand information.

This helps ensure content creation and posting schedules remain on track without delays caused by missing communication or approvals.

7. FEED PREVIEW & POST REVISIONS

Our streamlined and low-cost service is built on efficiency, allowing us to manage multiple clients while maintaining high-quality content. Because of this, we have a structured revision policy to ensure smooth collaboration while giving you time to adjust to our process.

During the first two months, we allow more revisions as we fine-tune your content preferences:

Month 1: Up to three revisions.
Month 2: Up to two revisions.
Month 3 and beyond: One revision per posting schedule.

Each revision applies to one post only, across all social platforms. A revision may include changes to the caption, tags, or image of that post. It may also include a request for a completely new post in place of the original or switching the scheduled dates of two posts.

8. FEEDBACK AND REFINEMENTS

Although we are able to make more than one edit per month after the third month, we will gladly take your additional feedback into consideration and apply it to the following month’s content to better align with your preferences. Once a post is live on your social media, Simplify Your Socials cannot make further edits. However, if you unhappy with a post, you can adjust or remove it directly from your social media once it is live.

For Premium Package clients receiving custom-designed content, one full round of revisions is included for each content batch. Revisions may include reasonable edits to captions, messaging, graphics, layout adjustments, or minor design refinements.

Clients may request up to two complete post redesigns per revision round. Any additional requested changes must be made as edits to the existing designs rather than entirely new concepts or full recreations.

A request to redesign all posts within a content batch is not included within standard revision limits. Repeated requests for entirely new concepts, excessive redesigns, or ongoing dissatisfaction with content direction may indicate that Simplify Your Socials is not the best fit for the client’s social media management needs.

The goal of the revision process is to collaboratively refine and improve content, not to recreate entire content batches from scratch multiple times.

9. INSTAGRAM TAGGING, AND COLLABORATIONS

Our goal is to maximize your visibility and engagement. For each Instagram post, we will tag up to 20 relevant IG handles and invite up to 3 collaborators who are most relevant to the content. We handle this process for you automatically.

Instagram handles will be copied and pasted exactly as they are entered in your content collection. Please ensure that all handles are correct and formatted exactly as you would like them to appear in your post.

If incorrect handles are provided, any requested corrections will count as a revision. The only exception is if the error was made by our team when copying the handle.

Specific requests or changes to this process may or may not be possible, depending on the situation, and can be discussed during your onboarding session. While we strive to accommodate requests, our streamlined process limits the extent of changes we can offer. However, we will always do our best to meet your needs.

10. ONBOARDING PROCESS & CONNECTING YOUR SOCIALS

During the onboarding call, we will connect all of your social media platforms so we can seamlessly manage and post to each one. This is a one-time setup, and at no point will Simplify Your Socials have direct access to your social media accounts or personal passwords or information.

11. CANCELLING OR FREEZING YOUR ACCOUNT

Your rate is locked in at the time of starting service and will remain the same for the duration of your active service. If you cancel your service or if it is canceled due to non-payment, and you wish to restart, you will be required to pay the current rate at that time. A non-refundable onboarding fee will also apply for the reactivation of services.

Because services are structured around a four-week content production cycle and billed monthly, there may be instances where your billing cycle and content schedule are not perfectly aligned at the time of cancellation. By canceling your service, you acknowledge that any remaining balance for content that has already been created, scheduled, or allocated within your production cycle will still be due. This may result in one or more final charges after cancellation in order to reconcile the account.

You have the flexibility to cancel your service at any time, provided you do so no later than two days after our monthly social media check-in, which occurs approximately one week before your next scheduled postings are created. Upon cancellation, all of your content will be permanently deleted from our system, and your social media connections will be removed.

You also have the option to freeze your account once per year for up to 30 days. During the freeze period, your content will be retained, and your social media platforms will remain connected. At the end of the 30-day freeze, we will reach out to you to confirm whether you would like to resume service or cancel your account. If you choose to cancel, your content and social media connections will be deleted. Should you wish to return after your account has been deleted, you will need to complete the onboarding process again, which includes paying a new onboarding fee and the current service rate.

12. AVOIDING DUPLICATE POSTS

We are committed to ensuring that your social media feed remains unique and engaging, and we will never intentionally create duplicate posts. However, when working with large galleries of images you provide, we cannot guarantee that some images haven’t already been posted, especially if they’ve been used in the past. While we make every effort to avoid duplicating ourselves, we are human and mistakes can happen. This is one of the reasons we provide you with a feed preview as a second set of eyes, giving you the chance to spot any potential duplicates before the posts go live. Please keep in mind that we can only check your Instagram grid to a certain extent, so it’s helpful if you review your provided galleries and remove any images you do not want to be reposted.

13. NO GUARANTEE OF RESULTS

Simplify Your Socials strives to enhance your social media presence and engagement; however, we do not guarantee specific outcomes. Based on our research, it typically takes 3-6 months to see significant results from social media efforts. In competitive industries or for clients starting with low existing followers and engagement, it can take up to a year of consistently posting quality content to achieve noticeable growth. Consistency is key, and social media performance can vary due to factors beyond our control, including changes in platform algorithms, audience behavior, and the content provided by the client.

14. NO LIABILITY

Simplify Your Socials shall not be liable for any direct, indirect, incidental, special, or consequential damages that result from the use of, or the inability to use, our services, including but not limited to reliance by a user on any information obtained from our services. The Client acknowledges that the success of social media strategies is influenced by various external factors beyond the Service Provider’s control. The Client also acknowledges and takes full responsibility for ensuring that all images and videos used are appropriate and that they have the necessary permissions to use them.

15. DISCONNECTION AND TECHNICAL ISSUES

There may be times when our system becomes disconnected from your social media accounts. If this occurs, you will be granted access to Metricool so you can reconnect your accounts quickly. Please take care of this as soon as possible to prevent disruption to your scheduled content or posting service.

If your social media accounts become disconnected and are not reconnected by the time your content is scheduled to be created and published, we will be unable to proceed with your monthly posting service. While we will make multiple attempts to notify you, it is ultimately your responsibility to ensure your accounts remain connected and accessible at all times.

If access is not restored within the designated content creation window, your posting schedule for that month will be forfeited. Services will not be paused, rescheduled, or refunded due to delays caused by disconnected accounts, and your monthly payment will still apply.

While we make every effort to maintain seamless performance, technology isn’t perfect. Occasionally, there may be technical issues that affect your posts or cause publishing delays. In the event of a posting error, we will work promptly to identify and resolve the issue. Your patience and understanding are greatly appreciated as we address any disruptions.

In either situation, you will not lose any of your scheduled posts. However, some content may be published at different times or on different days than shown in your feed preview.

16. HIGHLIGHTING YOUR BUSINESS

By working with us, you agree that we may showcase your business on our website and social media platforms as part of our portfolio and promotional efforts. This may include images, posts, or references to the work we’ve done for you. We may also share our collaboration with audiences who engage with or are connected to your brand. These efforts are always designed to uplift your business and reflect the quality of our work together. Your privacy and preferences are important to us. If you prefer not to have your business featured, please let us know in writing via email, and we will respectfully honor your request.

17. ONBOARDING FEE & INACTIVITY POLICY

The one-time onboarding fee is non-refundable. This fee covers account setup, system integration, and the administrative work involved in preparing your service. Due to the ongoing costs we incur to host your account within our scheduling software, if we do not receive the required content collections uploaded within three (3) months of completing onboarding, we reserve the right to cancel your service due to inactivity. Please note that submitting only partial or incomplete content collections does not meet the requirements to begin service. If you'd like to resume service after cancellation, a new onboarding fee will be required to reintegrate your account into our systems.

18. LIVING AGREEMENT

This agreement is a living document and Simplify Your Socials retains the right to update or modify this agreement as needed. If any changes are made, you will always be notified via email to ensure you are aware of any updates.

DIY Platform

1. SUBSCRIPTION & PAYMENT POLICY

Your subscription rate is locked in and will not increase as long as your membership remains active.
Subscriptions automatically renew unless canceled before the next billing cycle.
Payments are non-refundable, including the one-time onboarding fee and any monthly or annual subscription payments.
You are responsible for keeping your payment details up to date to prevent service interruptions.

2. CANCELLATION & REFUND POLICY

You may cancel your membership at any time through your account under “Manage Subscriptions.”
No refunds will be issued for the onboarding fee or unused time in a billing cycle.
After cancellation, you will retain access until the end of your billing period, after which:
- All content, images, videos, and collections in the Content Manager & Scheduling App will be permanently deleted.
- Any scheduled posts set for publication after your membership ends will not be posted.
- All analytics, insights, and historical data will be lost.

3. CONTENT MANAGEMENT & STORAGE POLICY

Users can create up to 100 content collections with unlimited downloads per collection.
The platform is not responsible for lost, corrupted, or deleted data—users should maintain their own backups.
Users must own the rights to all uploaded content and comply with copyright laws.
We reserve the right to remove any content that is illegal, infringing, or inappropriate.

4. AI CHAT & CAPTION WRITING POLICY

Users receive training on their custom AI Caption Assistant.
One free revision to the custom AI Chat is available within 30 days of starting membership; additional revisions require a fee.
AI-generated captions are provided as a tool—users must review all content before publishing.
The platform is not responsible for captions flagged, removed, or penalized by social media platforms.

5. SUPPORT POLICY

Standard technical support is included, with responses within 2 business days.
Additional priority support is available for an extra fee.
Our Scheduling App is hosted on Metricool, and Metricool’s support is available for platform-specific issues.

6. ACCEPTABLE USE POLICY

By using our platform, you agree not to:

Upload, store, or share illegal, offensive, or copyrighted content without authorization.
Use automated bots, spam accounts, or fraudulent tactics to manipulate the system.
Attempt to hack, disrupt, or abuse platform functionality.
Violate third-party terms (e.g., social media platform guidelines).
We reserve the right to suspend or terminate accounts that violate these terms.

7. PRIVACY & DATA SECURITY POLICY

We take privacy and data security seriously—your data is never sold to third parties.
We may collect usage data to enhance our services but do not access private content without permission.
Users are responsible for keeping their login credentials secure to prevent unauthorized access.

8. MODIFICATIONS, PRICING & POLICY UPDATES

We reserve the right to modify, update, or discontinue any part of our platform, including features, pricing, and support services, at any time with prior notice.
Subscription rates are locked in for active members and will not increase as long as the membership remains active.
We may update these Terms of Service & Policies as needed. Any changes will be posted on our website, and continued use of our services after updates constitutes acceptance of the new terms.
Major updates will be communicated via email or in-platform notifications whenever possible.

9. LIMITATION OF LIABLITY & NO INDEMNITY

Our platform is provided "as-is" with no guarantees of uninterrupted service.
We are not liable for any data loss, missed posts, or third-party actions (e.g., social media bans or algorithm changes).
Users agree to hold us harmless from any claims, damages, or losses resulting from their use of the platform.
We are not responsible for technical failures, third-party service interruptions, or data breaches beyond our control.

10. ACKNOWLEGEMENT & AGREEMENT

By signing up and beginning your membership with Simplify Your Socials, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service & Policies. Your continued use of our platform constitutes acceptance of any future updates to these terms.

11. LIVING AGREEMENT

Last Updated: 02/06/2025
Contact support@simplifyyoursocials.com with any questions regarding these terms and agreements.

Premium Revisions